If you started your visit within another application, sometimes accessing your camera has issues loading and it won’t let you take a photo for your visit. Please try resuming your visit in another browser like Safari or Chrome, or on your desktop computer.

If you tried to submit your photos and it seems like nothing happened, this can sometimes be due to poor resolution. Please try again.

If you are seeing an error message when you upload your photos, please let us know and our team will be happy to troubleshoot this with you.

If you continue to have issues please hit "having trouble uploading" at the bottom of the screen and you can skip the upload steps temporarily. You'll then be able to upload the images later from within your patient portal, here: https://app.bywinona.com/account-settings

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