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I’m having trouble taking or uploading my picture
I’m having trouble taking or uploading my picture

I'm having issues uploading my ID or photo

Jo Cullen avatar
Written by Jo Cullen
Updated over a week ago

If you started your visit through an application like Instagram, there can sometimes be issues accessing your camera, and you’ll be unable to take a photo for your visit. Please try resuming your visit in a browser like Safari or Chrome or on your desktop computer.

If you tried to submit your photos, and it seems like nothing happened, this could be due to poor resolution of the images. Please try again with a higher-resolution image.

If you are seeing an error message when you try to upload your photos, please let us know, and our team will be happy to troubleshoot this with you.

If you continue to have issues, please select "having trouble uploading" at the bottom of the screen, and you can skip the upload steps temporarily. You'll then be able to upload the images later from within your patient portal, accessible here:

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