Winona prescribes customized HRT medications according to each patient's unique set of menopause symptoms and level of severity.
As such, once the medications are prepared and shipped from the pharmacy, they cannot be returned or dispensed to another patient.
If an order has not yet shipped from the pharmacy, it may be canceled, and a refund will be initiated back to the original form of payment.
Patients are notified via email prior to each shipment and given the opportunity to cancel and/or edit the order.
There is no long-term agreement or subscription fee associated with a Winona account, and treatment plans may be canceled at any time here in account settings.
Click on Your Account.
Press Edit.
Scroll to the bottom of the page, and select Cancel Subscription.
If you have any questions regarding the cancelation policy or have a problem with an order, please contact our Patient Care Team via the chat feature in your patient portal, via email at hello@bywinona.com, or via text at (415) 840-1465.
If you're ready to start your Winona journey, click the button below. If you're already a Winona patient, click here to access your Patient Portal.