If your order has not yet shipped, please follow the instructions below:
1. Go to https://app.bywinona.com/treatment
2. Select treatment (Please ensure that Auto-Refill is activated)
3. Select Manage Prescription
4. Select Cancel current order
Once an order has been cancelled, please allow 7 business days for the refund to process.
Please note: Action must be taken prior to shipment of your order, as we cannot cancel, return, or refund orders once they have been shipped.