How to Update Your Payment Method
To update your payment method, please login to your Winona account here.
Once logged in, click on your initial in the upper right-hand corner and open your Account Settings.
Click “Your Account." This will bring you to your personal information page.
Click the “Edit” button.
Scroll down to your “Billing Details” and click the “Edit” lettering next to it. This will allow you to update your payment method.
How to Update Your Billing or Shipping Address
To update your address, please log in to your Winona account here.
Once logged in, click on your initial in the upper right-hand corner and open your Account Settings.
Click “Your Account." This will bring you to your personal information page.
Click the “Edit” button.
Scroll down to your “Billing Details” and click the “Edit” lettering next to it. This will allow you to update your shipping and/or billing information.
Please note: Winona must comply with state licensing requirements, meaning your Winona doctor must be licensed to prescribe in your state. If you receive an error message and are unable to update your address, we may not be able to provide care in your state yet, or you may require a change of physician. We are actively working to expand our services to all states as soon as possible!
How to Reset or Update Your Password
To update or reset your password, use the “Forgot password?” link on the account login page. If you have trouble or need assistance, please contact Patient Care at hello@bywinona.com.
How to Verify or Update Your ID
You can securely verify your ID using the Winona Patient Portal. If you have difficulty uploading your ID or need assistance, please reach out to Patient Care at hello@bywinona.com.
How to Unsubscribe from Email or SMS Marketing
Email: Use the “unsubscribe” link at the bottom of any email, or contact hello@bywinona.com and request to be unsubscribed. Please note: If you are a Winona patient, you will still receive transactional emails about your account.
SMS: Reply “STOP” to any message, or email hello@bywinona.com and request to be removed from SMS. Please note: If you are a Winona patient, this will also end transactional SMS messages about your account.
If you need assistance, please contact Patient Care at hello@bywinona.com or by text at (844) 929-1586.
Click the button below to log into your Patient Portal.