Once orders are prepared and shipped from the pharmacy, you'll receive an email confirmation that contains the tracking information. Patients can use this information to track orders within the USPS system. Winona mails all packages via USPS Ground Advantage free of charge, but expedited shipping services are also available for purchase, if desired.

The typical delivery time frame for USPS Ground Advantage service is 2-5 business days once the order has been shipped. Orders are not processed on the weekends. Holidays and weather events can also impact delivery times. Winona cannot control delays on behalf of the USPS.

Winona offers the following expedited shipping services:

USPS Priority mail ($15): 2-3 business days

FedEx Ground ($25): 1-5 business days

FedEx Overnight ($50): Next-day service (may not be eligible for Saturday delivery)

Please email the Patient Care Team to arrange for expedited shipping services at hello@bywinona.com

If the tracking information reflects that a package has been delivered but is still missing, the postal carrier may have marked the package as such before the delivery was actually completed. If you did not receive it, please follow these instructions:

1. Confirm that the delivery address is correct by logging into your Winona account, going to the Treatment tab, clicking View Subscription, and then scrolling down to view the delivery address.

2. Check with neighbors, building managers, or front desk staff who might have accepted the package.

3. Contact the local USPS branch to confirm if the package has actually been delivered or if they are still in possession of it. (Be sure to have your USPS tracking number available.)

4. Wait 3 to 5 business days for the package to arrive.

If the package still can't be located, please contact the Patient Care Team within 14 days of the marked delivery date. If the package has been lost in transit and tracking information has not been updated, please contact Winona within 30 days of the shipped date.